Data Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use our services. We take your privacy seriously and describe below the types of data we hold, how it is processed, and the choices you have about your information. The policy is written for users in the United Kingdom and applies to accounts and activity on our platform.
Types of data we collect
We collect information needed to provide and secure your account, to process transactions, and to improve our services. The main categories are personal data, technical data and transactional data. We only collect data that is necessary for these purposes.
Personal data
Personal data includes name, date of birth, address, email and phone number provided at registration. We also store identity verification documents where required to confirm your identity and payment method.
Technical data
Technical data covers IP address, device information, browser type, operating system, location data derived from your IP, and usage information such as pages visited and session duration. This information helps us maintain security and optimise the site for mobile and desktop.
Transactional data
Transactional data includes deposit and withdrawal history, payment method details (limited to what is necessary for processing), bet and play activity, wins and losses, and account balance information. This data supports payments, compliance checks and account management.
How we use your information
We use your data to create and administer your account, to process deposits and withdrawals, to verify identity, to prevent fraud, and to provide customer support. We also use aggregated, anonymised data for analytics and service improvement. Where required, we will use personal data to comply with legal and regulatory obligations.
Data protection practices
We use technical and organisational measures to protect personal information, including encryption in transit, access controls and secure storage. Access to personal data is restricted to authorised staff and third-party processors who act on our instructions. We continually monitor and update our security practices to address emerging risks.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, secure sessions and analyse site usage. Some cookies are essential for functionality, while others are used for analytics and optional marketing. You can manage cookie preferences through your browser or the site cookie settings.
User rights
You have the right to access the personal data we hold about you, to request correction of inaccurate information, to request deletion where applicable, and to object to certain processing. You may also request a copy of your data in a portable format. To exercise these rights, contact us using the details below.
Access, correction and deletion
To request access, correction or deletion of your data, please contact [email protected]. We will respond to verifiable requests and inform you about any steps we need to take to confirm your identity. In certain cases, we may need to retain limited information for legal or regulatory reasons.
Information sharing and third parties
We share data with service providers and processors such as payment processors, identity verification providers and analytics services in order to operate the platform. We require these third parties to protect personal data and to process it only for specified purposes. We may also disclose information where required by law or to prevent fraud and harm.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. We will publish the revised policy on the site and indicate the date of the latest update. Please review the policy periodically to stay informed about how we handle your information.