Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. You can contact the team by live chat, email or phone for quick assistance. For verification or payments our staff will guide you step by step, and technical queries are handled by the support centre. We aim to respond promptly and will do our best to resolve any issue as quickly as possible and account security matters.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected]; Live chat 24/7; typical reply within 15 minutes |
| General enquiries | Email: [email protected]; Business enquiries replied within 24 hours |
| Affiliate enquiries | Email: [email protected]; Partnership manager replies Mon-Fri |
| Phone | +44 20 7432 1987; Lines open Mon-Fri 09:00-18:00 |
| Working hours | Mon-Fri 09:00-18:00; Live chat 24/7 |
Contact Us by Email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line and include your account ID and up-to-date contact details. Providing concise information and attachments up front helps us process your request faster and avoids delays in verification or follow-up.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. For straightforward account, payment or bonus questions you’ll usually get a reply the same day; more complex issues - for example in-depth KYC checks, payout investigations or disputes - can take longer depending on their nature and may require additional documentation.
Feedback
Share your feedback, suggestions or ideas to help improve the site. Our team reviews every submission carefully and uses your input to refine games, promotions, payment options and overall usability. Your comments directly influence updates to features, support and mobile play. Thanks for taking a moment to tell us what works and what could be better.