User Terms and Conditions

These Terms and Conditions explain the rules for using Madnix Casino and set out the relationship between us and everyone who registers an account or uses the platform. By using Madnix Casino, you agree to follow these terms and any rules that apply to a particular game, payment method or promotion. Please read them before you register and return to them if your circumstances change.

Account responsibilities

You must provide accurate, current information when you register and keep it up to date. You are responsible for activity on your account and for keeping your login details secure. Do not share your account or allow anyone else to use it. Tell our support team promptly if you believe someone has gained access without your permission.

We may ask you to verify your identity, address or payment method. You must provide the documents we reasonably request. We may restrict account activity, pause a withdrawal or suspend an account while we complete checks or investigate a possible breach of these terms.

Eligibility requirements

You must be at least 18 years old to use Madnix Casino. You may hold only one account and must use the platform only where doing so is permitted. Availability may depend on your location, so you should check whether you are eligible before registering. We may refuse registration or close an account if these requirements are not met.

Acceptable platform use

Use Madnix Casino for your own personal activity and follow the rules shown on the platform. You must not use another person’s identity or payment method, interfere with games or systems, or use the platform for fraudulent or unlawful purposes. We may review unusual activity and take proportionate action, including limiting access or suspending an account.

We encourage responsible use. Account limits and other available controls can help you manage your activity. If you need help using them, contact our support team.

Bonuses and promotions

Promotions are subject to their individual terms, which may include eligibility rules, wagering requirements, game restrictions and expiry dates. Check the applicable terms before taking part. We may withhold promotional benefits or remove a bonus balance where an offer has been used in breach of its rules. We will not change the terms of an active promotion retrospectively unless required to correct an error or meet a legal obligation.

Deposits and withdrawals

Payment methods, limits and any applicable charges are displayed in the relevant payment area. You should use payment methods that belong to you. Deposits must not be made with funds obtained unlawfully.

Withdrawals may be subject to identity, payment and account checks. Processing times can depend on the method used and whether further information is needed. If we cannot complete a withdrawal, we will explain what is required where we are able to do so.

Complaints and disputes

If something goes wrong, contact our support team with your account details and a clear description of the issue. We will review the relevant records and respond as soon as reasonably possible. If you disagree with our response, you can ask us to review the matter again. Any further options available to you will depend on the circumstances and the rules applicable to your account.

Changes to these terms

We may update these Terms and Conditions to reflect changes to the platform, our procedures or applicable requirements. We will make the current version available on Madnix Casino and notify you of significant changes where appropriate. If you do not agree with an update, stop using the platform and contact us about your account.