Responsible Gambling Policy

We take responsible gambling seriously. We want you to enjoy gaming in a safe, controlled way, so we provide clear tools and support to help you stay in control of your play. Below you will find the principles we follow and the practical options available on your account.

Player protection principles

We aim to protect players by promoting safer gambling, reducing risk and providing easy access to help. We use a risk-based approach that combines clear information, account controls and timely support. Our goal is to make it simple for you to set limits, take a break or close your account whenever you need to.

Activity-control tools

You can manage your activity from your account dashboard. Controls include deposit limits, loss limits, session reminders, time-outs and self-exclusion. These tools are available to everyone and can be adjusted at any time. If you need help setting a control, contact our support team at [email protected].

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately or after a short processing period, depending on the type of change. You can lower limits at any time; increases may be subject to a cooling-off period.

Loss limits

Loss limits allow you to cap net losses over a chosen period. This helps manage bankroll risk and keeps play within your budget. Loss limits are separate from deposit limits and can be changed through account settings or with help from support.

Time limits and session controls

Use session reminders and automatic log-out options to limit how long you play in a single session. You can also set daily or weekly play-time limits or choose a short account break if you need to step away.

Self-exclusion

If you feel you need a longer break, you can request self-exclusion. Self-exclusion closes access to your account for the period you choose and prevents re-registration. We will provide information on how to reactivate an account once the exclusion ends and how to seek additional support if you prefer a permanent closure.

Signs of problematic behaviour

Watch for changes in your play patterns, such as chasing losses, increased deposit frequency, hiding activity from others or playing for longer than intended. If you notice these signs, consider using our controls or speaking to support.

Tips for maintaining control

Set a budget before you play, use deposit and loss limits, take regular breaks, avoid gambling when stressed or impaired and keep track of time and spend. Share concerns with someone you trust and use our account tools proactively.

Professional help and support organisations

If you need further assistance, please reach out to our support team or contact professional organisations for confidential help. In the UK, organisations such as GamCare and Gamblers Anonymous provide specialist support, counselling and signposting to local services.